Returns Policy for Smart Sunglasses
At Eyewear Smart Glasses, we aim to provide you with high-quality smart sunglasses that enhance your lifestyle. If you are not completely satisfied with your purchase, our returns policy ensures a smooth and hassle-free process.
Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase is required for all returns.
Non-Returnable Items:
- Items marked as final sale or non-returnable.
- Custom-made or personalized products.
- Gift cards.
How to Initiate a Return:
- Contact Us: Reach out to our customer service team at info@eyewear-smart.store with your order number and reason for return.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions.
- Pack and Ship: Securely pack your items, including all original accessories and packaging materials. Clearly write the RA number on the outside of the package. Ship the items to the address provided by our customer service team.
Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges:
- If you need to exchange an item, please follow the return process and place a new order for the desired item.
Shipping Costs:
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Information: If you have any questions or need further assistance, please contact our customer service team at info@eyewear-smart.store
Thank you for choosing Eyewear Smart Glasses! We appreciate your business and strive to ensure your satisfaction with our smart sunglasses